Unused goods can be returned for a refund within 30 days. You should contact us before returning any products to obtain a unique returns number which can be obtained by either telephoning: USA TOLL FREE: 866-442-3426 / UK FREE PHONE: 0800 088 55 09 or by e-mailing
When returning products, please ensure that you include your name, address and your returns number.
Postage costs made by you for returning faulty &/or defective goods will be refunded to you in full.
Postage costs for any other returns back to us, other than faulty goods, are the responsibility of the customer.
ALL Returns must be made by Registered Mail to ensure that they arrive safely and should be sent to:
Returns Department
11 Oakfield Avenue
Hitchin, Herts.
Please retain the receipt along with the tracking number in case of any problem.
Please ensure that they are returned in their ORIGINAL & PRISTINE CONDITION and that they are packed carefully to avoid being damaged in transit. If returned goods arrive in anything other than their original condition this may result in a partial or full deduction from your refund.
You will receive your refund within a maximum of 30 days from cancellation. You should however expect to receive it within 7 working days.
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